Shipping & Returns

1.     Any customer can, without giving a reason, give up purchased goods within 60 days of receiving the package.
2.     The condition for returning the goods is submitting to the seller a statement of withdrawal from the contract within 60 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item. Model declaration of withdrawal from the contract here.
3.     The option of returning the goods within 60 days does not apply to the refusal to accept the ordered goods upon delivery by courier. In such case, general regulations regarding returns in accordance with the Consumer Law Act and the Civil Code regulations regarding the performance of obligations under mutual agreements apply.
4.     In the event of an unjustified refusal to pick up the goods delivered to the customer in accordance with the contract, the buyer is obliged to reimburse all costs incurred by the seller. By the above is meant: costs of preparation and packaging of the goods, full service of the order, delivery of the goods to the customer, return of the goods to the seller and other costs related to the implementation of the order. For a standard parcel with one package up to 30 kg, total of these costs is PLN 80.00. For more packages, the given amount increases proportionally.
5.     The consumer is obliged to return the item to the entrepreneur or hand it over to a person authorized by the entrepreneur withou delay, but no later than 14 days from the day on which he withdrew from the contract.
6.     Please, if possible, provide the returned goods with the receipt received during purchase or provide the VAT invoice number in order to issue a correcting invoice.
7.     The consumer bears financial responsibility for reducing the value of an item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
8.     Each returned product must be packed in a cardboard box. Transporting heavy goods, especially furniture, is at high risk of damage or loss during transport. Therefore, it is necessary to pack them as carefully as possible before returning. In the event of failure to exercise due diligence in packing the goods, the customer bears financial responsibility for damage or defects caused during return transport - pursuant to art. 34 section 4 of the Act on consumer rights of 30 May 2014 item 827, pursuant to art. 415 and 548 § 1 of the Civil Code, pursuant to art. 41 and 72 of the Transport Law.
9.     Money for the goods and delivery of the goods to the customer shall be returned wihout delay, no later than 14 days after the customer's withdrawal from the contract, by bank transfer or if the account number is not provided by postal order on customer adress. The bank account number, necessary for a refund to our customers, can be sent by email or registered letter to the seller address.
10.     The cost of returning the goods by the customer is not financed by the seller, which means that the consumer bears the direct cost of returning the item.
11.    Lighter goods (up to 5 kg) are best sent to us by post using an economic package.
12.    There is an option of return by courier from GLS. The cost of delivery of the goods returned in this way will be PLN 50 per package up to 30 kg - initially paid by Dino. This will later be deducted from the amount returned to the customer upon receipt of the goods by us (does not apply to large-size packages, pallets and foreign shipments).
13.    All returns should be sent to the following address: Centrum Dzieciięce Dino ul. Piotra Skargi 12, 93-036 Łódź.
14.    In the event of returning the goods purchased in installments, the Consumer may withdraw from the loan within 14 days from the date of the contract. Just send the form to the bank.
15.   Withdraw and return of goods is not possible if: ( art.38 Consumer law)

      a. the contract was performed in full before the time for withdrawal has expired, if the customer gave express consent to such action before the start of the service,
      b. the price of the product / service is variable (depends on fluctuations in the financial market) and is not subject to control by the seller,
      c. the ordered products were manufactured according to the customer's individualized guidelines to meet his needs,
      d. products have a short shelf life and / or deteriorate quickly,
      e. the products are in sealed packaging the opening of which prevents recovery for health and / or hygiene reasons, eg. mattresses, breast pumps etc,
      f. selected products are inseparably connected with other products,
      g. the order concerns alcoholic beverages whose delivery is possible after min. 60 days from placing the order and whose price depends on market fluctuations over which the seller has no control,
      h. ordered computer programs, sound / visual recordings were in sealed packaging, which was opened by the customer,
      i. the order concerns newspapers and magazines, but not subscriptions,
      j. the conclusion of the contract concerns the booking of a good or / and service (e.g. flat / car rental, tickets for entertainment events),
      k. the contract applies to digital content not provided on a tangible medium, the transfer of which took place before the lapse of time for withdrawal after expressing the consumer's consent and prior informing the customer about the loss of the right to withdraw.

Final Provisions

    Matters not included in these regulations are regulated by the Act on consumer rights of May 30, 2014, item 827 and the Civil Code.
    In the event of any doubts or ambiguities, the provisions of the legal acts referred to in the preceding sentence shall prevail and apply.
    In such a situation, the customer always has the right to choose the option that is more favorable to him.

Practical advice on the return of furniture and other heavy goods.

The transport of heavy goods, especially furniture, carries a high risk of damage during transport.
Therefore, it is necessary to pack them as carefully as possible before returning them.
If the following instructions are not followed, the customer may be exposed to financial liability resulting from careless packaging of the goods and the resulting damage during return transport - pursuant to art. 34 section 4 of the Act on consumer rights of May 30, 2014, item 827 and pursuant to art. 415 and 548 § 1 of the Civil Code.

• Heavy furniture such as chests of drawers, wardrobes, bookcases, beds is safest to ship on a pallet.
• If such a solution is uneconomical, strong cardboard - preferably original - should be wrapped twice with bubble wrap and all corners should be additionally secured.
• All empty spaces should be filled with polystyrene, foil or paper so that there are no moving parts, which are one of the main reasons for transport damage. If possible, individual elements of the furniture should be separated with cardboard or thick cardboard.
• Particular attention should be paid to metal drawer runners, which should be carefully separated from other furniture.
• All screws, dowels, hinges and other small metal parts should be placed in a separate package.